Frequently Asked Questions
Everything you need to know about your POSSE experience.
What is the standard shipping timeframe?
We offer express worldwide shipping. Domestic orders typically arrive within 2-4 business days, while international deliveries take approximately 5-7 business days depending on your location.
How can I process a return or exchange?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with tags attached. Please visit our returns portal to generate your shipping label.
Where are POSSE garments produced?
We are committed to ethical manufacturing. Our pieces are designed in Australia and produced by skilled artisans in India and China, focusing on high-quality natural fibers and fair labor practices.
How do I determine my correct size?
Each product page features a detailed size guide and specific garment measurements. As our silhouettes vary from tailored to oversized, we recommend checking the 'Size & Fit' notes for each individual piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. We can only make changes or cancellations within 1 hour of purchase. Please contact our customer care team immediately for assistance.